Nothing Easy About It
[Milan] – Over the weekend the newspapers in France were reporting on one of the worst national rail strikes in memory. The strike was precipitated, it was reported, by a more radical element in the rail union that distrusts the “reform agenda” of the Socialist government of the wimpy President Francois Hollande. You may recall that he’s the guy who reportedly snuck out of the Elysee Palace on a motor scooter a while back to have a tryst with his actress girl friend. Meanwhile the very beautiful and talented “first lady of France,” to whom Hollande was not married, ended up in hospital – I like how the French say “in hospital” – as a result of the president’s boorish behavior, which of course was spread all over the papers.
But enough, I’m letting French politics and sex get me away from the rail strike.
To put all this an American context, the dispute in France between the radical element in the rail union and the left-wing government would be a little like the ultra-right wing Tea Party in the United States deciding that the very conservative House majority leader was so much of a political squish that he needed to be sacked in a primary election. Radicals around the world simply don’t put up with their own who are just not radical enough.
Give them this much – the striking French rail workers picked a dandy time to strike. Not only is the tourist season gaining full strength, but this is the period in France when many students need to travel for final exams. The strike was, how you say, timed for maximum impact.
In any event, the French rail strike reminds me of two things one should never underestimate: the unpredictable nature of travel, perhaps particularly in France, and the absurd nature of most discount airline travel, as opposed to rail travel, these days. In fact, I have an alternative explanation for the chaos that spread rapidly across France as a result of the rail strike, but more on that in a moment.
I have been climbing on and off of airplanes on a regular basis now for more than 30 years. I belong to a half-dozen frequent flyer clubs and pride myself on knowing my way around airports from Montevideo to Heathrow, from Portland to Milan. I long ago gave up the anger that almost everyone feels when a flight is cancelled or a connection is missed because fog has grounded everything in the Pacific Northwest. I never worry about lost luggage because I never check a bag, even on an international flight. I’m of the school that says travel disruption is as common as political dysfunction and any one of us is just about powerless to affect better outcomes when the travel gods decide this is your day.
So, my mantra – in travel and politics – is to try and remain relentlessly optimistic. What else can you do? Turn off the outrage, have a beer and chill.
I did have to invoke the relentless optimism mantra early Sunday when the big train schedule in Milan’s Garibaldi rail station flashed “cancelled” next to the TGV to Paris. The French rail strike had struck the unsuspecting American.
By my best count I spent most of the rest of Sunday standing in 12 different lines often to be told when I reached the head of the line that I was in the wrong line and needed to go stand for a long time in the right line. Five lines later, and with the rail option from Milan to Paris no longer even as appealing as yesterday’s cold pasta, I discovered easyJet.
Can’t take the train to Paris then why not fly? The British “discount” airline was offering flights from Milan to Paris, so what the heck – book it. While waiting for a train – the Italian trains were running – from downtown Milan to the distant Malpensa airport, I went online and found a flight, booked it, paid for it and started standing in line. Many airline analysts have compared easyJet – and, yes, that is how they spell it – to Southwest Airlines in the U.S. Low cost, no frills, we’ll get you there with little fuss and bother…except easyJet is Southwest with none of the charm or service.
I’ve been a fan of Southwest for a long time. Great customer service, good value, an airline with a sense of purpose and sense of humor. First thing to know about easyJet is you can’t bring normal sized carry-on luggage onto one of the company’s large Airbus aircraft. My no carry-on policy cost me 70 Euros, even though there was ample overhead bin space for those of us who “never” check. I had to stand in three lines to figure out that checking my normal carry-on bag would cost me the equivalent of a good bottle of Champagne. Second thing to know is the Brit discounter wants you to interact with them almost exclusively on the Internet. There is no way in the airport to print a boarding pass. That’s what your easyJet app is for, unless you stupidly neglect to check your normal carry on bags by using the easyJet app and find that when you get to the airport you need to, well, check your bag. That requires standing in a line and getting a form that says you need to check your bag and then going to another line and paying a fellow who is all too happy to take your 70 Euros for a bag that always fits in the overhead bin – except on easyJet.
Once on board my profitably packed easyJet flight to Paris I discovered that I was really inside a flying convenience store. Everything you can imagine was for sale. No free peanuts and a soft drink as on Southwest. On easyJet everything comes with a transaction of a few Euros. You can chose from the largest liquor selection this side of a Paris Hilton party, for a price. Want a sandwich? We have choices. How about some tea or coffee? Hand over the credit card. Some perfume perhaps for the little woman at home? Gotcha covered and we do take cash.
The easyJet business model is clearly to make you pay through the nose for taking two changes of underwear on your discount flight and, oh by the way, if you’re thirsty that will cost you, too.
I will say this for easyJet, whose CEO says in the most recent in-flight magazine that her focus is “on making travel easier for everyone,” that the airline did get me Paris and on time and, not surprisingly, they are making money for shareholders while doing so. Standing in a dozen lines has nothing to do with making travel easier for anyone, but what the heck I got to Paris and today even thwarted the radical French rail unions by actually traveling by train during the strike! Take that you radicals.
Now, back to my alternative theory about why the rail workers went on strike just when they did. As you know if you read an earlier post in this series, rail travel in Europe – notwithstanding the French troubles of the moment – is, in my view, a dream. Fast, clean, convenient, comfortable and affordable. Millions of French citizens and a few of us Americans were reminded this week, thanks to striking French railroad workers. that a train beats an airplane nearly every time. And, yes, carrying my bag on the train today didn’t cost a thing.
Thank you easyJet for saving one leg of a wonderful trip. I hope to never darken your baggage line again.